Refund policy

Last updated: 20 August 2026

This Return & Refund Policy explains Gimi5's 30-day change-of-mind return offer and how we handle faulty, damaged or incorrect items.

30-day change-of-mind returns

You may request an eligible change-of-mind return within 30 days of receiving your order. To start a return, email admin@gimi5.com.au with your order number and the item you want to return. Please wait for return instructions before sending an item.

For a change-of-mind return, the item must be unused, unworn and unwashed, with seals and tags intact where applicable, and complete with its original packaging, accessories, manuals and other included parts. It must be in a condition suitable for resale.

The customer is responsible for change-of-mind return shipping. We recommend using a tracked service because the parcel remains the customer's responsibility until it is received. Any original shipping charge paid for the order is not refundable for a change-of-mind return.

Items excluded from change-of-mind returns

Gift cards, personalised or custom-made items, perishable goods, digital products, and opened sealed personal-care, hygiene or health products cannot be returned for change of mind. Items clearly marked as final sale are also excluded from the change-of-mind offer. These exclusions do not apply when an item is faulty, unsafe, incorrectly described or otherwise covered by the Australian Consumer Law.

Faulty, damaged or incorrect items

Please inspect your order after delivery. If an item is faulty, damaged in transit or different from what you ordered, contact us promptly with your order number, a description of the issue and clear photographs where practical.

We may need to assess the item before providing a remedy. When the item does not meet a consumer guarantee, Gimi5 will provide an appropriate repair, replacement or refund and reimburse reasonable return costs where required by the Australian Consumer Law. The original-condition and packaging requirements for change-of-mind returns do not limit your rights for faulty goods.

Refunds

We will notify you after a returned item has been received and assessed. Approved refunds are issued to the original payment method. The time taken for the credit to appear depends on the bank or payment provider. If a refund cannot be returned to the original method, we will contact you to arrange an appropriate alternative.

Exchanges

Exchanges are subject to stock availability. If an exchange cannot be completed, we may offer a refund and you may place a new order for the preferred item.

Order cancellations

If you need to cancel an order, contact us as soon as possible. We will try to cancel it before dispatch, but cancellation cannot be guaranteed once processing or shipping has begun. After dispatch, the applicable return process must be followed.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. This 30-day change-of-mind return offer is provided in addition to those rights and does not replace or limit any remedy available under law.

Contact us

To request a return or ask about a refund, email admin@gimi5.com.au with your order number.