Shipping policy

Last updated: 20 August 2026

This Shipping Policy explains how orders placed with Gimi5 are processed and delivered.

Order processing and dispatch

In-stock orders are normally dispatched within 1–3 business days after your order is confirmed and payment is received. Business days exclude weekends and public holidays. Orders placed on a weekend or public holiday begin processing on the next business day.

Pre-order, back-order and made-to-order items follow the availability information shown on the product page. If an order contains items with different availability dates, the items may be dispatched together when all items are ready or in separate shipments.

Shipping destinations, rates and free shipping

Available shipping destinations, methods and charges are shown at checkout. Eligible Australian orders with a merchandise subtotal over AUD $90 receive free standard domestic shipping. The subtotal is calculated after discounts and before shipping charges. When an order qualifies, the free-shipping option will appear at checkout.

If international delivery is available for your destination at checkout, the recipient is responsible for any customs duties, import taxes or other destination charges. These charges are not included in the product price or shipping charge.

Delivery estimates and tracking

Delivery times vary by destination, carrier and service. Any delivery estimate shown at checkout or provided by the carrier is an estimate rather than a guaranteed arrival date. Remote and regional destinations may take longer.

When tracking is available, we will send the tracking details to the email address used for the order after dispatch. Tracking information can take time to update after the carrier receives the parcel.

Delivery address changes

Please check your delivery details before completing checkout. If you need to change an address, contact us as soon as possible. We will try to make the change before dispatch, but we cannot guarantee changes after an order has entered processing or has been handed to the carrier. Additional shipping charges may apply if an order is returned because the address supplied was incomplete or incorrect.

Delays, missing parcels and transit damage

Carrier delays can occur for reasons outside our control, including weather, peak periods and network disruptions. If tracking has not updated for an unusual period or a parcel appears to be missing, contact us with your order number so we can assist with a carrier investigation.

If a parcel arrives damaged, retain the item and packaging and contact us promptly with your order number and clear photographs of the item, packaging and shipping label.

Contact us

For shipping assistance, email admin@gimi5.com.au and include your order number.